Information Technology Network Engineer

Chennai, Tamil Nadu Information Technology Full Time

About the Role

Description of Role(s)

 

IT Support:

  • Leverage existing, emerging, and innovative technologies to Provide IT system/network/user support for the firm’s operating centers in Pune (on-site) & Hyderabad (remotely)
  • Monitor availability and reliability of IT infrastructure
  • To establish and support minimum baseline hardware and software standards
  • To service Hive center member’s requirement for technology service delivery
  • Drive & support corporate IT initiatives
  • Ensure adherence to SLA’s, licensing compliance, server uptime & escalate issues to reporting manager

General:

  • To develop Service Level Agreements (SLAs) concerning IT infrastructure services to all Hive center members/users
  • Enhance, improve, and streamline IT processes
  • Circulate weekly/monthly reports on incidents, RCA’s, pro-active server maintenance

Qualifications:

  • Bachelor’s degree in Computer Science
  • Relevant certifications in IT Network/Support would be an added advantage

Experience:

  • 1-2 years of experience in a similar role in flexible office spaces, or office parks

Skill Sets Expected:

  • In depth knowledge of LAN, WAN, switches
  • In depth knowledge of VLAN, firewall, VPN, antivirus
  • Experience with installation, configuration, maintenance of Windows OS/Server
  • Hands on with desktop/laptop/printer/Outlook/access control/ projector/video conferencing/VOIP Support
  • Exposure to basic software setup based on the checklists
  • Exposure on internet leased line circuit and networking protocol like TCP, IP, HTTP, Telnet, FTP etc.
  • Exposure to backup and restoring

Compensation:

  • Competitive Fixed Compensation + Annual Discretionary Performance Bonus

Role Start Timeline: Immediate

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